Passenger Rights Take Flight: DGCA Reiterates Support for Disrupted Travellers

In a move to bolster passenger confidence and ensure fair treatment during flight disruptions, the Directorate General of Civil Aviation (DGCA) has reiterated its regulations outlining the facilities airlines must provide to affected passengers. These measures, enshrined in the Civil Aviation Requirement (CAR) Section 3, Series M, Part IV, aim to empower passengers by equipping them with knowledge of their rights and the support they deserve when travel plans are unexpectedly altered.

Guaranteed Support in Case of Cancellation or Delay

Facing a cancelled flight? Worry not, as airlines are obligated to offer you either an alternate flight to your destination or a full refund of your airfare. Additionally, while you wait at the airport for the alternate flight, the airline is responsible for providing you with meals and refreshments, ensuring your basic needs are met during this unforeseen delay.

Flight delays can also be disruptive, but the DGCA has the passengers covered here as well. Depending on the duration of the delay, airlines are required to provide you with meals and refreshments. If the delay extends beyond a certain threshold, you are entitled to choose from three options: an alternate flight to reach your destination, a full refund of your ticket, or comfortable hotel accommodation with transfers, allowing you to rest and recharge until your journey resumes.

Force Majeure Events and Compensation

Extraordinary circumstances, known as force majeure events, can sometimes lead to flight cancellations or delays. These events, which are beyond the control of the airline, could include weather-related disruptions, natural disasters, or security threats. In such situations, while the airline is still obligated to offer assistance such as meals and refreshments, compensation for the inconvenience caused is not mandatory.

Public Access to Passenger Rights Information

To ensure transparency and empower passengers, the DGCA has made information about passenger rights readily available through various channels. The Passenger Charter, published on the Ministry of Civil Aviation website, provides a comprehensive overview of your rights as a passenger. 

Additionally, the CARs, accessible on the DGCA website, delve deeper into the specific regulations governing flight disruptions and passenger support. Finally, airlines are required to display relevant information on their own websites, ensuring passengers have easy access to the resources they need.

The DGCA's commitment to passenger rights and its proactive approach to providing information contributes to a more positive and secure travel experience for all. By understanding their rights and the support available during flight disruptions, passengers can navigate unforeseen circumstances with greater confidence, knowing their well-being is a top priority.

The DGCA's renewed focus on passenger rights sends a clear message that airlines are accountable for ensuring the comfort and well-being of their passengers, even when unexpected situations arise. 

With open communication, readily available information, and guaranteed support during flight disruptions, the Indian aviation industry is taking significant strides towards fostering a more passenger-centric environment, allowing travelers to journey with peace of mind.